Water to your tap - loss of supply

When you turn on your tap, you expect the water to flow. You can rely on this to happen almost all the time but for various reasons your supply can be interrupted.

Each company has agreed a target with its customers and Ofwat, the regulator. Most companies have a target based on interruptions of more than three hours or interruptions of three hours or more - but some are different. Affinity Water has a target based on the number of properties interrupted, rather than how long an interruption was – as it isn’t comparable to the targets for other companies, it isn’t shown on the graph. 


How do we measure up?

In 2016-17 we had 12 minutes 53 seconds average time lost per property, this was just above our target for the year of less than 12 minutes 18 seconds.

During the year we had two large incidents at Barcombe and Haywards Heath which together contributed 7 minutes 30 seconds to the results.

We contiuously strive to improve both process and performance reporting and, exceptional incidents aside, have seen a positive performance improvement over the last three years. 

Top tip!

If you have no water check with a neighbour first in case it's a problem with your internal plumbing. If your neighbours have no water too check our website for information or give us a call.

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