Customer Challenge Group

New Customer Challenge Group website coming soon!

A new website for the independent Customer Challenge Group (2019 price review) will be live soon.

In the meantime, you can find our more about the group and what it does below.

What is the Customer Challenge Group and what does it do?

The Customer Challenge Group endeavours to put South East Water customers at the heart of future plans and prices.

The independent group – which comprises water regulators, customer representatives and key stakeholders – scrutinises and challenges South East Water’s strategic direction, including the next five-year investment plan which will cover the 2020 2025 period.

When the business plan has been finalised, Ofwat will ask the Customer Challenge Group to write a report which sets out how well South East Water has engaged with its customers, and whether their views have been adequately reflected in the plan.

Find out about the previous Customer Challenge Group (2014 price review)

Take a look at the document library for the Customer Challenge Group (2014 price review)

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