Application for New Water Supply Connections
and A & B Type Connections notes

Ardingly Reservoir Kingfisher Trail
The Kingfisher Trail was originally created in 1996 and is approximately four kilometres in length taking three hours to complete at a leisurely pace.

Arlington Reservoir Osprey Trail
Arlington Reservoir lies in a tranquil position in the Weald close to the South Downs In 1980 Arlington reservoir was designated as a local Nature Reserve and in 1985 as a Site of Special Scientific Interest.

Bogus Callers
South East Water warns its customers to be aware of Bogus Callers

Charges Scheme 2008-09
This booklet sets out the charging policy of South East Water, including the Schedule of Charges for the year 2008-09.

Charges Scheme, formerly MKW 2008-09
This booklet sets out the charging policy of South East Water and Mid Kent Water, including the Schedule of Charges for the year 2008-09.

Code of Practice - Additional Needs
Code of Practice on Services for Customers with Additional Needs

Code of Practice - Commercial Debt Collection
This leaflet explains the steps South East Water will take to recover outstanding payments for a commercial water supply.

Code of Practice - Compensation
How to claim for loss, damage, personal injury

Code of Practice - Customers with Additional Needs
If you have additional needs, this information can be included in our records so that our staff are aware.

Code of Practice - Domestic Debt Collection
South East Water offers a range of different payment methods to suit your individual needs and make it easy for you to pay your bill.

Code of Practice - Guaranteed Standards of Service
We are committed to providing excellent service and we guarantee to provide the following standards of service.

Code of Practice - Leakage from Customers’ Supply Pipes
The Code applies to both domestic and commercial customers to whom we provide a water supply. It is available in large print, Braille and audio tape.

Code of Practice - Pipelaying
Code of Practice for the Exercise of Pipelaying Powers on Private Land

Code of Practice - The Regulators
South East Water always aims to provide the best possible service, and as with all water companies, we are regulated.

Code of Practice - The Water Services We Provide
Code of practice on the water services we provide

Code of Practice - What to do if you have a complaint
We will look at every complaint received against the Company. We have a complaints handling procedure to make sure that we provide a satisfactory explanation to your complaint as quickly as possible.

Customer Registration for Water Supplied to Commercial Premises
by South East Water and T & C's

Customer Registration for Water Supplied to Domestic Properties
by South East Water and T & C's

Draft Water Resource Management Plan
Draft Water Resource Management Plan Summary

Draft Water Resource Management Plan Appendix A
Draft Water Resource Management Plan Appendix A: Pre Draft Consultation Letter and Summary of Statutory Consultee Responses

Draft Water Resource Plan Appendix B
Part 1

Draft Water Resource Plan Appendix B
Part 2

Drinking Water Quality Report
Water quality report for 2006

Fire sprinkler systems for residential and domestic residences
This factsheet is a guide for housing developers/sprinkler installers who wish to install domestic and residential sprinkler systems into new or existing properties.

Fly Fishing in Sussex
South East Water would like to welcome you to the Arlington Reservoir rainbow trout fishery.

Help The Environment
Use water wisely in the home and garden

Mid Kent Water Regulatory Accounts 2007
The Regulatory Accounts have been prepared in accordance with Condition F of the Appointment and the Regulatory Accounting Guidelines,

Mid Kent Water's Regulatory Accounts
Regulatory Accounts Year ended 31 March 2007

Otters and Water Voles
This booklet is aimed at providing information about the Otter and the Water Vole.

Payment made Easy
Seven easy payment methods to suit your lifestyle

South East Water Ltd - Annual report
A report on our consolidated and company activities Annual report and financial statements for the year ended 31 March 2007

South East Water Ltd Our Five Year Plan
Our Final Business Plan has now been submitted to Ofwat, detailing our plans for the five years 2005-2010 and the summary is now available to download as a pdf document:

South East Water Ltd Our Five Year Plan - Part D
A summary of our business plan submission to Ofwat - April 2004

South East Water Ltd Our Five Year Plan - Part D
Commentary on our 5 year business plan

Statutory Accounts
Mid Kent Water’s Statutory Accounts Year ended 31 March 2007

Strategic Direction Statement
This document is the strategic direction statement for the newly merged South East Water.

The Water Supply Regulations
For installations connected to South East Water’s supplies, the following information must be sent to Water Regulations

Water Metering
For more information on water meters

Water Quality
Making it crystal clear

Water Supply Licensing Access Code
Version 2 : February 2008

WaterSure Application Form


Wise up on water!
Children establish drinking patterns early in childhood, so it is vital to teach them about the importance of good hydration at an early age. Good hydration benefits children’s health now and in the future.

Wise up on water!
Water is well known for its revitalising properties. Yet even though it is vital to health, it frequently gets overlooked as an essential nutrient.

Wise up on water!
Next time you feel thirsty - have a drink of water. Not only will you be quenching your thirst, but you will also be helping to protect yourself against three of the biggest killer cancers.

Working Towards Sustainability
Environmental & Social Achievements 2006

WRMP (SEA) Environmental Report
Water Resource Management Plan Strategic Environmental Assessment (SEA) Environmental Report

WRMP (SEA) Non-Technical Summary
Water Resource Management Plan Strategic Environmental Assessment (SEA) Non-Technical Summary of the Environmental Report

WRMP Draft
Draft Water Resource Management Plan