Bill/account enquiries:

Callus 2014_001

 

Call us:

Customer bill/account helpline

0333 000 0001

Mon-Fri: 8am - 7pm Sat: 8am - 1pm

24/7 automated billing service

Pay your bill, check your balance
or set up a direct debit.

0333 000 0247

24 hours a day, seven days a week

Online 2014_001

 

Do it online:

Pay by debit or credit card

Check your balance

Set up a direct debit

Tell us if you are moving or recently moved

Callback _2014_001

 

Arrange a call back:

Tell us when it’s convenient for us to call you.

Arrange a call back

Email 2014_001

 

Email us:

For non-urgent enquiries about your bill or account you can use our online form to send us an email. We will respond within 10 days. If your enquiry is a request for a payment plan that we are unable to provide, we will let you know within 5 days.

Email us

Movinghome 2014

 

Moving home:

Do it online:

Tell us if you are moving or recently moved, using our online form.

Tell us if you are moving or recently moved

Water supply enquiries:

Callus 2014_001

 

Call us:

Customer water supply helpline

0333 000 0002

Mon-Fri: 8am - 7pm Sat: 8am - 1pm

Out-of-hours emergencies

Call us if you have no cold water from your kitchen tap or have spotted a burst main or serious leak.

0333 000 0365

24 hours a day, seven days a week

Online 2014_001

 

Do it online:

Check if we supply your water

Report a leak

View current water supply interruptions

Check planned work in your area

Callback _2014_001

 

Arrange a call back:

Tell us when it’s convenient for us to call you.

Arrange a call back

Email 2014_001

 

Email us:

For non-urgent enquiries about your water supply you can use our online form to send us an email. We will respond within 10 days.

Email us

Twitter _2014_001

Contact us by Twitter

Facebook _2014_001

Contact us by Facebook

 

Calls to 03 numbers are free as part of inclusive minutes and call packages. If you don’t have inclusive minutes or a call package, calls are charged at the standard geographic rate as 01 or 02 numbers and will vary by provider.