What do you want to contact us about?

Bill/Account Enquiries:

Email us:
For non-urgent enquiries:

Email enquiry form

Call us:
Our 24 hour automated services:
0333 000 0247

To speak to one of our team:
Mon to Fri 8am - 7pm Sat 8am - 1pm
0333 000 0001

Water Supply Enquiries:

Email us:
For non-urgent enquiries:

Email enquiry form

Call us:
Mon to Fri 8am - 7pm Sat 8am - 1pm
0333 000 0002

Out of hours emergencies: 0333 000 0365
Please only use this emergency number if you have no water at your cold water kitchen tap, there is a burst water main in the highway, or damage or danger could be caused to people or properties from a water leak.

Calls to 03 numbers are charged at the standard geographic rate and must be included in any inclusive call minutes offered by your telephone company.


Contacting us about a complaint

webChat_icon_rough003.pngPlease use our online services to contact us straight away so that we
can put the problem right for you as quickly as we can.

Contact us about a complaint


Our address:

South East Water, Rocfort Road, Snodland, Kent ME6 5AH