What do you want to contact us about?

Bill/Account Enquiries:

email_icon_28px.png Email us for non-urgent enquiries
phone_icon_28px.png Call our 24-hour automated services:
0333 000 0247

Speak to one of our team:
Mon to Fri 8am-7pm, Sat 8am-1pm
0333 000 0001
callback_icon_28px.png Arrange for us to call you back

Contacting us about a complaint:

Please contact us straight away using our online services, so we can put the problem right for you as soon as we can:

complaint_icon_28px.png Contact our Complaints team now

Our address:

Rocfort Road, Snodland, Kent, ME6 5AH


Water Supply Enquiries:

email_icon_28px.png Email us for non-urgent enquiries
phone_icon_28px.png

Speak to one of our team:
Mon to Fri 8am-7pm, Sat 8am-1pm
0333 000 0002

callback_icon_28px.png Arrange for us to call you back
emergency_icon_28px.png Out-of-hours emergencies:
0333 000 0365


Please use this number only if you have no water at your cold water kitchen tap; a burst main in the highway or damage or danger could be caused to people or properties from a water leak.

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Calls to 03 numbers are charged at the standard geographic rate and must be included in any inclusive call minutes offered by your telephone company.