Bill / Account enquiries

Frequently asked questions:

How can I pay my bill online?

How can I set up a Direct Debit?

Are there other ways to pay?

How often will I receive my bill?

Can I get help paying my bill?

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Do it online:

Pay by debit or credit card

Check your balance

Set up a direct debit

Tell us if you are moving or recently moved

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Call us:

Customer Helpline

0333 000 0001

Mon-Fri: 8am - 7pm Sat: 8am - 1pm

24/7 automated billing service

Pay your bill, check your balance or set up a direct debit

0333 000 0247

24 hours a day, seven days a week


Contact us:

Other ways of contacting us

Calls to 03 numbers are free as part of inclusive minutes and call packages. If you don’t have inclusive minutes or a call package, calls are charged at the standard geographic rate as 01 or 02 numbers and will vary by provider.

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