FAQs

Find the answers to a wide range of commonly asked questions.

Browse the categories or search our FAQs:

Most Popular Questions
  • How do I pay my water bill?

    Paying your water bill is now more convenient than ever, with several payment methods available:Pay your bill onlineSet up a Direct DebitFind out about other ways to pay

  • How can I contact you about my bill?

    To contact us about your bill, please call us on 0333 000 0001. Lines open Mon-Fri 8am - 7pm and Sat 8am - 1pm.To find out about other ways to get in touch, please click here.

  • What should I do if my bank details change?

    If you switch banks or change your account details, please contact us immediately to let us know.

  • What do I do if the bill payer is deceased?

    To notify us of a bereavement, please call our customer services team on 0333 000 0001. Lines are open weekdays 8am-7pm and Saturdays 8am-1pm.Alternatively, if you don’t feel like talking to anyone just yet, please click here to send us an email.You

  • How is my bill worked out?

    Our chargesOur charges are approved by the Water Services Regulation Authority (Ofwat).They have two parts: a fixed charge (also known as standing charge) and a variable charge.The fixed charge covers costs that don’t change, such as maintaining wate

  • How much is the average water bill?

    The average domestic water bill for the year 1 April 2017 to 31 March 2018 is £206. These charges pay for the abstraction, treatment and supply of top quality drinking water direct to your taps for drinking, washing and other essential household acti

  • How do I check my balance?

    To check your account balance using our automated system, please click here. You'll need your account number to hand. If you have recently made a payment to us, please allow three to five working days for our systems to update.

  • Can I get help paying my bill?

    To find out more about our range of support tariffs and payment schemes, please click here.If you’re having difficulty paying your water bill, you can contact our Customer Care Team on 0333 000 2468. Lines are open Mon-Fri 8am-7pm and Sat 8am-1pm.We’

  • How often will I receive my bill?

    If you have a water meter, we aim to read this at least once a year and you should receive a bill twice a year. If you do not have a meter, you will receive an annual bill between February and April telling you how much your water charges will be for

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