How can I let you know about my move?

The easiest way to let us know about your move is by filling out our online form. Please note this link will take you to another website.

Alternatively, you can call us on 0333 000 0001. Lines are open Mon-Fri 8am - 7pm and Sat 8am - 1pm.

If your property has a water meter, please give us a minimum of two days' notice before you leave the property.

Water charges are payable until the property is unoccupied and unfurnished and you notify us of moving out.

If we are notified that a property is empty we may switch off the water supply to safeguard water quality.

What you’ll need before you get in touch:

  • Full name, contact number, email address, date of birth and details of your new and old address
  • If you're an existing customer, you’ll also need to provide your South East Water account number (printed at the top of your bill)

Not sure if you're in our supply area? Click here to find out.


How well did this answer your question?
Please click the stars above to rate this answer from 1 (worst) to 5 (best)
Comment on this answer
(please do not use this box for other enquiries)
characters remaining