How is my bill worked out?

Our charges

Our charges are approved by the Water Services Regulation Authority (Ofwat).

They have two parts: a fixed charge (also known as standing charge) and a variable charge.

The fixed charge covers costs that don’t change, such as maintaining water mains and pipework.

The variable charge for metered homes is based on the amount of water you use.

Regional tariffs

Our charges vary from one area to another because they reflect the actual cost of abstracting, treating and distributing water in that area.

These charges are based on historical tariffs agreed with Ofwat when all privatised water companies were formed in 1991.

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