My water supply

Answers to questions about your water supply, from what to do about leaks to finding your stop tap, we have the answer here.

Use the search box to find information about your Water Supply:

My water supply - All Questions
Results 1 - 10 of 18 1 2 
  • What do I do about a broken stoptap cover?

    If the cover on your external stoptap is broken or damaged, South East Water will replace it. Please notify us via an enquiry using the form located on our Contact page and we will arrange for it to be replaced.Find out more:

  • Who is responsible for maintaining stop taps?

    The maintenance of the external stop tap outside the boundary your property is ours, while the maintenance of the ones inside your home are yours.Complete our simple online form if you would like to report any faults with your external stop tap or it

  • What is your lead replacement policy?

    The water we supply does not contain lead and none of our water mains are made of lead.However, lead can be picked up in water which flows through pipes inside your home or the pipes which link your home to our network. Properties built after 1970 ar

  • Will you advise me on replacing lead pipes?

    Yes, if you are intending to replace lead pipes at your property we will arrange for someone to visit and advise you on the work. There is no charge for this visit, along as it is within normal working hours. When the pipes have been replaced, we wil

  • How do I find a plumber?

    When planning improvements to your home it's important to find a qualified plumber.We support WaterSafe, a dedicated online search facility bringing together thousands of qualified contractors employed by plumbing businesses across the UK.It is a one

  • I have banging noises in my pipes

    Banging noises in pipes can be caused by air in your water or by leaks on the pipework. To remove air try turning your cold water kitchen tap on to a medium flow, then turning your internal stop tap off and on a few times. This should release the air

  • What if I can't afford to replace my lead piping?

    We encourage customers to replace their lead plumbing and obtain several quotes from qualified plumbers to gain the best price. In some cases, you may be able to obtain a grant from the environmental health department of your local council. If you do

  • Which repairs are my responsibility?

    The pipe which runs from the external stop tap or water meter into your house and any pipes inside your house are normally your responsibility. We are normally responsible for the pipe that runs from the stop tap or water meter to our water main.  Va

  • What do I do if my pipes are frozen?

    If your pipes have frozen, please follow these instructions:Turn off the water supply at the internal stop tap, this is usually located under  the kitchen sink or in the downstairs cloakroomCheck to see if the pipe has burstOpen the affected tapSlowl

  • Whose responsibility is the water supply pipe?

    The pipe which runs from the external stop tap or water meter into your house and any pipes inside your house are normally your responsibility. We are normally responsible for the pipe that runs from the stop tap or water meter to our water main.  Va

Results 1 - 10 of 18 1 2