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For media enquiries:

If you are a journalist with a media enquiry please contact the South East Water Press Office. Our office hours are 8.30am to 5pm, Monday to Friday and a member of the team can be contacted on 0333 00 00 365.

We also operate a 24-hour emergency service for urgent media calls that cannot wait until the next working day. For out-of-hours media queries, please call 0333 00 00 365.

You can also email the team at

The Press Office only deals with enquiries from members of the media.

If you are a South East Water customer and you would like to speak to someone about an issue, please visit our contact us page. The Press Office does not have direct access to customer information.