Access a wide range of documents, reports and information:

Customer Leaflets and Codes of Practice

Information, advice and our Codes of Practice detailing the levels of service you can expect from us.

View our Customer Leaflets and Codes of Practice

Our charges

Information about our current and past charges schemes.

Our charges

Company reports and plans

Reports and publications, including our Annual Performance Report, Drought Plan, Water Resources Management Plan and our long-term planning.

View our Company reports and leaflets

Environmental reports and leaflets

Read our Environment Reports and information, including Climate Change.

View our environmental reports and leaflets

Financial Reports

Our financial reports and accounts.

View our financial reports and accounts

Company Monitoring Framework

Our strengths, risks and weaknesses statement and assurance plan

View our company monitoring framework report

Customer application forms

Download application forms, including Water Connections and Water Sure.

View application forms

side image

Rate our publications

Find out more