Our business plan

Our business plan 2015-2020

Business Plan _home _002


Welcome to South East Water’s business plan, our guide to how we intend to maintain and improve services for our 2.1 million customers between 2015 and 2020.

Your feedback has played a crucial role in shaping our plans, and our goal is to continue to provide your top priorities: clean water, low leakage, effective service, affordable bills and reliable supplies. In addition, we have set ourselves a significant challenge to be more efficient than we already are in the way we run our business.

We want to invest £475 million over the next five years, which represents over £500 for every home and business we supply – an increase of 6% compared to our current level of investment.
We have been engaging with household and business customers, key stakeholders and the South East Water Customer Challenge Group, about the changes we may need to make to our plan, and the impact that will have on customers’ future water supply service and the level of water bills. As well as specific customer research, the engagement included a webinar with customers and stakeholders.

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