Terms and conditions of use

  1. Access to this website is provided by South East Water Limited subject to the following terms and conditions of use as may be amended from time to time. South East Water limited is a limited company registered in England and Wales (registration Number 02679874) with registered office at Rocfort Road, Snodland, Kent, ME6 5AH. In these terms and conditions use of “we”, “us” and “our” refers to South East Water Limited.
Content disclaimer
  1. We try to ensure the accuracy of all the content published in this website. However, the material in this website is for general purposes and guidance only and does not purport to constitute advice or to provide responses to specific questions.  You should make contact with the relevant person using the contact details provided in this website to deal with any queries you may have.
  1. All information relates to circumstances prevailing at the time of its original publication and may not have been updated to reflect subsequent developments.
  1. We do not make any representations or give any warranties or undertaking whatsoever in relation to the content of our website in relation to the quality, accuracy, completeness or fitness for any purpose of such content.
  1. We do not warrant that access to the website will be uninterrupted or error free.
  1. Except as required by law, South East Water Ltd and its directors, employees or other representatives shall not be liable for any losses or damages whatsoever, whether in contract, tort (including negligence) or otherwise arising from reliance on information contained in this website, or for any interruption or delay in access to the website for whatever reason.  This is a comprehensive limitation of liability that applies to the extent permitted by law and without limitation to all damages, loss of data, income or profit, loss or damage to property and claims of third parties.
Third party content and links
  1. Our website contains links to other websites over which we have no control. We do not make representations nor give any warranties or undertaking whatsoever in relation to the content or operation of any other website referred to or accessed by hypertext link through this website, and do not endorse or approve the content of any such websites which due to the vast amount of information disseminated via those websites it is impractical to monitor and beyond our resources.
  1. Except as required by law, South East Water Ltd and its directors, employees or other representatives shall not be liable for any losses or damages whatsoever, whether in contract, tort (including negligence) or otherwise in relation to any of these third party websites including, but not limited to, liability arising out of any allegation that the content of any third party website infringes any law or the rights of any person or entity.
  1. Links to our websites is only permitted for legitimate purposes and we reserve the right at our entire discretion to withdraw our authorisation with immediate effect to any person or entity linking to our website.
Copyright notice
  1. All rights, including without limitation, database rights, copyright in our website and the material it contains are owned by South East Water Limited or its licensors.  South East Water is a proprietary trademark of South East Water Limited.
  1. Neither the name South East Water, the South East Water logo nor any other proprietary materials contained in this website may be used in any way including without limitation in advertising or for the distribution of any of the information contained in this website without our prior written permission or that of our licensors and nothing in this website constitute a licence to use any such materials or right except as is expressly permitted in these terms and conditions of use.
  1. Neither this website nor any part of it may be otherwise copied, stored, incorporated into or stored in any other website or electronic retrieval system, framed, modified, republished or distributed in any media (including without limitation via any other website) without our prior written permission. Request for such permission should be addressed to the Communications Manager at South East Water Ltd, Rocfort Road, Snodland, Kent, ME6 5AH.
  1. Notwithstanding the above, caching of this site is permitted by any information service provider acting in the normal course of its business as provided for in the Electronic Commerce (EC Directive) Regulations 2002.
  1. You may temporarily download extracts from our website without alteration to a local hard disk and print such extracts for the purpose of your personal or appropriate business use only, provided you keep intact all and any copyright and proprietary notices on such extracts.
Governing law and jurisdiction
  1. Our website including these terms and conditions and the privacy policy which relate to our site and your use of this website is governed by English law. The English courts shall have exclusive jurisdiction over any dispute arising from or in relation to this site.
Changes to these terms and conditions
  1. We reserve the right to change these terms and conditions at any time and such changes shall become effective at the time of their publication on this website. You are advised to review the conditions of use on a regular basis. Continued use of this website after changes have been published shall be deemed to constitute acceptance of the amended terms and conditions of use.

Privacy policy

  1. South East Water limited is a limited company registered in England and Wales (registration Number 02679874) with registered office at Rocfort Road, Snodland, Kent, ME6 5AH.
  1. South East Water Limited (also referred to in this privacy policy as “we”, “us” or “our”) takes care to safeguard the privacy of your information. This privacy policy explains how and for what purposes we use the information collected about you via our website southeastwater.co.uk.
  1. By using this website, you consent to the collection and use by us of your personal information in accordance with this privacy policy.  We will update this privacy policy from time to time in response to company, visitor and customer feedback and to comply with changes in the law. The new policy will become effective upon posting on this website.
  1. South East Water Limited is registered under the Data Protection Act 1998 and the information that you provide to us through this website about yourself and other members of your household will be processed in accordance with this Act.
  1. The information collected from you through this website is used by us to provide you with water services and for purposes ancillary to this, to administer your account, collect payment, verify your identity, respond to your queries, process applications submitted by you, contact you by telephone, fax, email or post in relation to our services to you, obtain your views or comments on the services we provide, and generally to carry out our functions as a statutory water undertaker.
  1. Please note that we cannot guarantee the security of data you disclose online over the internet. Information transmitted through this website is not encrypted and therefore could be intercepted by third parties or electronically delivered to parties other than the addressee. You should carefully consider its sensitivity before transmitting it and take precautions to protect your personal information online. Ensuring that your operating system and internet browser are updated with the latest security patches can help reduce this risk.
  1. Through this website we may collect some or all of the following information from you: name, first name, surname, title, your contact details including your e-mail address, telephone number, postal address of your new and/or old property, billing address.
  1. We may also collect additional information relating to your new and old property such as the date you moved into a property and/or moved out of a property to which we provide water services, whether you are responsible for paying the water services charges at the property, the number of people living in the property, whether any part of your property is used as a business.
  1. Although it is not compulsory to give us all the information required in the forms displayed on this website, if you do not provide information marked as mandatory on this website we may not be able to provide you with the full range of services or be able to deal with your query, information that is not marked as mandatory would be of assistance to us in providing you a better service.
  1. We may supplement the information that you provide to us with information that we receive from third parties.
  1. We may give the information we collect from you on this website to certain persons as follows:
  • to employees and agents (or those of our contractors and sub-contractors who are involved in providing part of our services to you on our behalf) to administer any accounts, products and services provided to you and to communicate with you on any matter relating to the management of your account and the provision of our services to you or the carrying out of our functions as statutory water undertaker;
  • to debt recovery agencies, lawyers, and local authorities to help us trace and collect debts on your accounts;
  • to our professional advisers in relation to the provision of our services and the carrying out of our functions as water undertaker;
  • to your sewerage undertaker so that they can provide their services to you and that their and our records are up to date;
  • to our regulators;
  • to our successor to whom we may transfer our rights, assets and duties and to professional advisers advising us on such transfer;
  • if we have a duty to do so or if the law allows us to do so;
  • to the police or other law enforcement agencies investigating criminal offences or working to detect or prevent crime.
  1. In the course of providing our services to you and carrying our duties as a water undertaker we may transfer data outside the European Economic Area to countries which do not have similar data protection laws to the UK. If we transfer your information outside of the EEA in this way, we will take steps with the aim of ensuring that your privacy rights continue to be protected as outlined in this privacy policy and in accordance with the Data Protection Act 1998.

  1. We and our group companies may also provide you with information about features of our website or any other service or product supplied by us or selected third parties we think may be of interest to you or pass your information onto one of our business partners or to other selected third parties to enable them to send you information which may be of interest to you but only if you have given us permission to do so at the time when you have provided the information to us. You can tell us to stop this at any time by sending an e-mail to water@southeastwater.co.uk.
  1. You have the right to see information about personal data (as defined in the Data Protection Act 1998) we keep about you upon written request and payment of a fee. We aim to keep our information about you as accurate as possible. If at any time you would like to contact us with your views about our privacy practices, with any enquiry relating to your personal information, or if you would like to review or change the details you have supplied to us you can do so by sending an e-mail to us at water@southeastwater.co.uk or write to us at South East Water Ltd, Rocfort Road, Snodland, Kent, ME6 5AH.
  1. We cannot be responsible for the privacy policies and practices of other websites even if you access them using links from our website and recommend that you check the policy of each website you visit and contact its owner or operator if you have any concerns or questions. In addition, if you linked to this website from a third party website, we cannot be responsible for the privacy policies and practices of the owners or operators of that third party website and recommend that you check the policy of that third party website and contact its owner or operator if you have any concerns or questions.
  1. When you visit the website our web server automatically records your IP address, the time and date of access, what pages are visited and for how long, screen resolution, processor type, operating system language, browser type and version, and pages you have navigated from. This data is not linked to any of your personal information but is used to provide you with a more effective service and to collect aggregated information and statistics for the purpose of monitoring website usage in order to help us develop this website and our services.  We may provide aggregate information to third parties but these statistics will not include information that can be used to identify any individual.
  1. We apply appropriate security measures to keep your data confidential and prevent unauthorised access to your data.