At South East Water, we recognise that sometimes you may experience difficulty in paying your water bill. If this happens to you, it is important that you contact us as soon as you know you have a problem. This is because the sooner you tell us you have a problem paying your bill, the more likely it is we will be able to help you.

1. Click here for information and advice about general financial difficulties in paying your water bill.

2. Click here for details and an application form about WaterSure a scheme which offers financial assistance with your metered bill where someone in your household is in receipt of a specific state benefit and:
has a large family of three children or more  or
a medical condition that requires the use of extra water

3. Click here  for details about Water Direct, a Third Party Deduction Scheme administered by the Department of Work and Pensions.

4. Click here for details about South East Water's Helping Hand, an independent charitable trust which offers financial assistance.

For more information and advice please read our leaflets Code of Practice on Domestic Debt Collection and Payment Made Easy

We Want To Help - Don't Delay, Contact Us Today