Difficulty paying your bill?

South East Water's Helping Hand may be able to provide help...

South East Water's Helping Hand is funded by donations from South East Water and offers financial assistance to clear water and sewerage debt owed to South East Water (including bills which are collected by other companies or organisations on behalf of South East Water.)

Charis Grants administer the scheme on behalf of South East Water.

If the scheme is able to help, an award is made on a provisional basis. I.e. during the six months following receipt of a provisional award, an applicant needs to demonstrate their commitment to improving their financial sustainability with the ability and intention to pay current and future water charges and avoid falling back into debt to South East Water.

Six months after the provisional award has been made, if it can be seen that an applicant has taken these steps, their award will be confirmed and their debt to the water company existing at the time of the provisional award, will be cleared.
 

You can now apply online

The quickest way of applying is by completing and submitting the online application form by clicking here. You will be able to attach supporting documents to the form, otherwise we will then contact you for supporting evidence in order for the assessment of your application to begin.
 

If you prefer you can download the application form from this website or for more information you can contact South East Water's Helping Hand via the following ways:

By email:                helpinghand@southeastwater.co.uk

In writing:              

By telephone:        01733 421060                                 (application form request line only)

Or by fax:                01733 421020

Other sources of help

1. Click here for information and advice about general financial difficulties in paying your water bill.

2. Click here for details and an application form about about WaterSure, a scheme which offers financial assistance with your metered bill where someone in your household is in receipt of a specific state benefit and:

•   has a large family of three children or more or 
•   a medical condition that requires the use of extra water.

3. Click for details about Water Direct, a Third Party Deduction Scheme administered by the Department of Work and Pensions.

For more information and advice please read our Code of Practice for Household Water Charges, Payment Options and Debt Recovery.

We Want To Help - Don't Delay, Contact Us Today

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