About this website

Welcome to our new look website, designed to make it as easy as possible for you to find the information you need and to put you at the heart of our service.

Got a question?

Browse our Frequently Asked Questions for the answer - you can browse or search, you'll find lots of information grouped into at-a-glance subjects.

Browse our Got a Question? section.


Domestic customers:

Instant access to important services to help you to manage your account, including:

Sign up for Direct Debit

Tell us you're moving

Find out about your bill

Pay your bill online

Check your balance

Help for customers requiring special assistance

About water meters

Find out about water quality

Advice and tips on saving water and money at home


Business customers: 

Let us know of updates in your business or find contact details for the right person in our commercial team to answer your query.

Services for large commercial users

Multi-site small and medium businesses

Moving premises

Developers and housebuilders


News and information:

Looking for latest news and information, including our leaflets and publications?

Check out our News and Information section


Help with finding information:

Not sure where to find something? You can use our site search - simply use the box in the top right hand corner of the website - or use the Sitemap:

Browse the site map


We hope that the new website will provide a much clearer and easier way for customers to ‘tap into the source’.