How to protect yourself online

Fraudsters are using various techniques, normally over the telephone, but increasingly via email, to trick people into allowing access to their account details or that may add a virus to their computer.

Please be wary of any unsolicited emails or telephone calls claiming to be from a water company, and do not open attachments unless you are sure you know who the email is from.

Please note that South East Water will never send you unsolicited emails. You will only receive communication from us about your account if you have initiated a conversation with us first.

If you receive a message claiming to be from us that looks like it could be a hoax, phishing or spam email, please delete it immediately, block the sender and disregard the message.

To help you stay safe online, we recommend that you:

  • Install a reputable anti-virus product and keep it up to date
  • Ensure that all of your devices' operating systems are updated as and when the provider issues updates
  • Never reveal usernames or passwords to others
  • Use a different password for every online account you have

If you ever receive communication claiming to be from us that you're unsure about, please don't hesistate to contact us.