Contact us by email

For non-urgent enquiries use this online form to send us an email. We will respond within 5 days if your enquiry is regarding billing. All other enquiries will be answered in 10 days.

Moving home or looking to report a leak? Use our dedicated online forms to let us know:

Moving home
Report a leak

Please note: the quickest way for us to answer your enquiry is to call our Customer Helpline:

Bill/account enquiries

0333 000 0001

Mon-Fri: 8am - 7pm Sat: 8am - 1pm

Water supply enquiries

0333 000 0002

Mon-Fri: 8am - 7pm Sat: 8am - 1pm

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Your Enquiry
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The information we collect from you is used by us to provide you with water services. This means we can use it to help detect and quantify water leakage; manage the water network; for billing, payment and debt collection purposes and helping us to fulfil our duty to encourage water efficiency. As a water company we may need to appoint other people to help us fulfil our functions and we may need to pass your information to them. Please be assured that we treat your information with the utmost security and you can go to our information policy to see how we use and protect your information:

Read our information policy