How is my bill worked out?
If you have a water meter installed in your home, you'll only be billed for the water you use, plus a small standing charge. This charge is based on where you live and is reflective of the cost of abstracting water from the area (click here to find out what the charges are for your area).
If you're not on a water meter, you'll be charged one of the following:
• Rateable Value (your bill will be reflective of the rateable value of your property)
• Assessed Charges (the standard assessed charge is an annual sum based on the number of bedrooms at the property)
For both rateable value and assessed charge customers you can either pay on receipt of your bill or by monthly payments. If you chose to pay your bill monthly it will be divided across ten (April to January) or 12 instalments. If you move into the property part way through the year, the bill will be divided across the number of months remaining. For example if you move into the property in August, payment will be taken from September to January (five payments).
If you're on assessed charges there may be a cheaper tariff for you:
Single Occupier Tariff: Are you the sole occupier of the property? If so, you may be eligible for our single occupier tariff.
Single Room Tariff: We offer a single room tariff which can help those customers who occupy a single room with communal hot water and laundry facilities, such as sheltered accommodation and bedsits.
If you're interested in going on either of the above tariffs, please get in touch.
If you're interested in having a water meter installed, please contact us.