We're working hard to provide all our customers with a five-out-of-five service every day, and looking after the personal data you share with us is a hugely important part of this.

 

Committed to protecting your privacy

We're committed to respecting your rights regarding the use and security of your personal data. We want you to be confident that your personal data is safe and secure with us, and to understand how we use it to offer you a better and more personalised water service. We hope this privacy information will help you understand how we collect, use and protect your personal data.

Ensuring a great customer experience

We have the interests of our customers at the heart of everything we do; that’s why our vision is 'to be the water company people want to be supplied by, and want to work for'. We always want to provide you with the best possible experience. Your personal data helps us do that, and as well as using it, we’ll make every effort to keep it safe and secure.

Why data privacy matters

We take the responsibility that comes with being entrusted with your personal data very seriously, and we're committed to respecting your rights regarding the use and security of your personal data. For this reason, we want to provide you with clear and transparent information about how we collect, use and protect your personal data, the circumstances where we may share your personal data and your rights in relation to your personal data.

Our privacy notice

As a data controller we are responsible for the personal data that we collect from you when you use our website, call us, or as we manage your account and water supply.

Our privacy notice gives you full details of how we manage all of this for you.

We explain what personal data we collect, and how and why we collect it. We also explain when and why we'll share personal data, how we use cookies and similar technologies and the rights and choices you have when it comes to your personal data.

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