We’re really sorry about your loss. We know that dealing with the death of a family member or friend can be very distressing.
It can also be difficult to know exactly what you need to do to put affairs in order.
To make things a little easier, the members of our customer care team are on hand to provide you with all the information you need to guide you through the process in a simple, straightforward and empathetic way.
What you'll need before you get in touch:
- Details of your family member/friend, including their address and account number
- Details of the person handling the estate
- The status of the property
To notify us of a bereavement, you can call our customer services team on 0333 000 0001 (lines are open weekdays 8am-7pm and Saturdays 8am-1pm).
Or, if you don’t feel like talking to anyone just yet, please drop us a note using the form below.