Codes of Practice
Our codes of practice for our key services
- South East Water: Your water company(opens in a new tab)
- If things go wrong(opens in a new tab)
- Household water charges, payment options and debt recovery(opens in a new tab)
- Water metering: A guide(opens in a new tab)
- Exercise of pipelaying powers on private land(opens in a new tab)
- Leaks from customers' supply pipes(opens in a new tab)
- Priority Service Register: Our services for customers with additional needs(opens in a new tab)
- Guaranteed Standards of Service - Household Customers (opens in a new tab)
- Guaranteed Standards of Service - Household Customers (large print)(opens in a new tab)
- Guaranteed Standards of Service - Water Retailers(opens in a new tab)
- Guaranteed Standards of Service - Water Retailers (large print)(opens in a new tab)
Advice
Advice and tops tips for your home and business
- Fire sprinkler systems for residential and domestic residences: Factsheet (opens in a new tab)
- Wrap up for Winter(opens in a new tab)
- Water UK Customer Guide: Looking after water in your home(opens in a new tab)
- Help the environment: Use water wisely (opens in a new tab)
- Information on compensation(opens in a new tab)
Water Quality
A guide to water quality limits and definitions
Wise up on water
Water UK guidance on water for health