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Our purpose

Our purpose is centred around our core functions as provider of the public water service, both for now and the future.

It reflects our wider societal and environmental goals delivered through performing our core service, recognising the key challenges of legitimacy, climate change and sustainability.

It demonstrates a stakeholder inclusive approach meant to achieve a fair balance between the interest of customers, the environment and other stakeholders.


Our vision

Our vision is to be the water company people want to be supplied by and want to work for.

Our 2020-2025 business plan is based on feedback from thousands of our customers and stakeholders. Thank you to everyone who has played a part in its development.

As a result, we know what our customers expect from us – a reliable supply of high quality drinking water that they consider good value for money.

We're always striving to deliver consistently high level service, through a business that is safe, efficient and effective. It's this attitude that we think makes South East Water a great place to work.


Our values

Our core values shape our culture and reflect what we're all about.

Through workshops and interviews with colleagues across the business, together we have defined our own unique set of core values – trust, excellence, agility, passion and creativity.