We have invested more than £2million to make improvements to our water network in Chilham, Shottenden and Old Wives Lees.

Following recent and historic water supply issues in Chilham, Shottenden and Old Wives Lees, we identified a key portfolio of work to help reduce disruptions to customer supplies by installing new equipment and pipework.

Work took place in the following roads in 2021:

  • Long Hill - 12 July to 20 August
  • Mulberry Hill - 23 August to 10 September
  • Soleshill Road - 13 September to 24 September
  • Selling Road - 27 September to 22 October.

Now complete, this project allows us to hold more water in the area in the event of an interruption, maintaining supplies while repairs can be made.

Alongside this work we also upgraded and replaced the generator system at our nearby Godmersham water treatment works in September 2022.

This work will make sure that during power cuts there is sufficient standby power to operate our booster pumps, which help to pump water to properties on high ground.

The generator replacement is fundamental in making sure supplies in these areas are uninterrupted during a power cut.

The project was completed in May 2023 when a new incoming power section to the control centre was installed, concluding the work to upgrade the network.

You can see our presentation on the project here(opens in a new tab).

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