Key facts

Location: Amberstone to Windmill Hill

Work: Installing approx. 6.9 kilometres of new water main

Starts: Summer 2026

Duration: Approx. 20 months

Investment: £8.6 million


Work is underway on a key project in East Sussex to connect our pumping station near Amberstone to an existing key water main in Windmill Hill.

This £8.6 million investment is part of a package of works in East Sussex. Together these projects will help improve the reliability and connectivity of the water network across the county, providing greater flexibility to move water around the network particularly at times of disruption.

What's the latest update on the project?

We are pleased to share the latest progress update for Phase 1 of this ongoing infrastructure project, for week beginning Monday, 21 September. Thank you for your continued patience, support, and cooperation as our teams deliver these essential works safely and efficiently.

Site Updates and Current Progress

  • Hailsham Road Site Compound: We’ve completed the set up of our primary compound on Hailsham Road. Traffic management signage remains in place to ensure heavy vehicles join the main carriageway safely. Please be aware and careful when driving through the area.

  • Herstmonceux Recreation Ground Horizontal Directional Drilling (HDD): We’ve laid around 500 metres of new pipeline using advanced directional drilling and will be laying further pipeline using the traditional open-cut trench method across private fields in April 2027.

  • Gardner Street Footpath: This footpath is temporarily closed for the safety of the public and our workforce for the duration of these works.

  • Amberstone Road Compound and HDD Works: We moved into the site in early August, and HDD works are nearly complete, having laid around 150 metres of new main, with final network connections scheduled for 2028 when we complete the entire project.

Thank you again for your ongoing support as we invest in the area's long-term infrastructure.

FAQs

This new pipe will connect our pumping station near Amberstone with a key existing main in Windmill Hill.

Combined with upgrading the pumping station, this will provide us with greater flexibility to move water around our network and improve our resilience in the area.

We are in the early planning stages and currently conducting surveys to help assess route options. We’re currently working towards construction starting in the spring of 2026. The project is expected to take around 18 months.


Once we are further along in the planning of this project and have confirmed details of route and dates, we’ll be writing to local residents with an invitation to meet the project team at an informal information evening later this year.

The majority of work is likely to take place in private land. The new pipeline will be installed using a combination of horizontal directional drilling and traditional trenching techniques. Horizontal directional drilling involves excavating two pits and tunnelling the new pipe underground between these two points.

In addition, rather than working from one end of the scheme through to the other, we will have multiple teams working on different areas at the same time.

As we install the new main, there will be several short closures as we cross a road, and some longer closures as we work in the carriageway. At this stage, the route is not confirmed and as soon as we have confirmed details, we’ll publish information about any road closures, including their dates, durations and any diversion routes. We’ll be working closely with East Sussex County Council Highways on this.

While we know traffic management can be disruptive, the safety of both the public and our workforce is a priority. Road closures will be kept to the shortest duration possible to minimise impact to customers and motorists.

We have already been carrying out environmental surveys as part of the planning work. This helps us understand the presence and location of wildlife including great crested newts, bats and badgers, among other species. We also carry out tree surveys to ensure we won’t impact root networks and protected trees.

Ahead of works beginning we would clear any vegetation with supervision by an ecologist to ensure no protected species are harmed by the works under the terms of two protected species licences prescribed by Natural England for Great Crested Newts and Dormice.

Any hedgerows and trees that need to be removed will be replanted in the next available planting season following completion of the works.


There will be a short interruption to supply when we need to connect the new pipeline to the existing main. However, we will provide 48 hours notice prior to this happening, and whenever possible will avoid peak times of water usage.

Customers with additional needs be it a disability, mental health or financial concerns can sign up to our Priority Services Register to help us understand how we can help you. More information can be found at southeastwater.co.uk/priority.

This webpage will be updated as work progresses, but if you have any concerns during the work, the staff on site will be happy to answer any questions you may have.

If you would like to speak to us directly, or have any questions ahead of works beginning, please call our team on 0333 000 1100 or email us at customerservices@southeastwater.co.uk


We need to lay this new pipeline as part of wider works across East Sussex to improve and upgrade our water supply network. This new pipeline will help to increase the connectivity of our infrastructure in the area, providing us with greater flexibility to move water around the network. This is particularly helpful during times of disruption.

So while we do monitor developments in the area and include population growth as part of our long term water resource management plan, this project is not linked to development but a need to provide a more interconnected and resilient network in the area.

Project updates



Monday, 7 September 2026
09:59 AM

Work has started on our main compound located on Hailsham Road. Signage is in place to manage increased construction traffic joining the main road. Please exercise caution when driving through the area.

We’re currently laying pipeline in the Herstmonceux Recreation Ground area using drilling techniques.


Monday, 27 July 2026
09:59 AM

Temporary Surface Protection Work

We’ll be laying temporary protective matting at the Ivy Dementia Centre on their private property and access road. These works will take place on Sunday, 2 August, between 10:00am and 5:00pm.

Please be assured that there is no digging or road excavation involved. We are simply laying heavy-duty mats directly on top of the existing surface to protect the road from construction vehicles.



Wednesday, 17 June 2026
09:59 AM

We’ve now started work in private land on this project. Current activities include site setup and the installation of land drainage systems.


Wednesday, 10 June 2026
09:59 AM

Starting the project

We’re beginning to move into the area in preparation to start work on this project in the private land sections.

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