Help paying your bill

We understand your circumstances can change, whether it’s because of ill health, unemployment or a number of other reasons.

If you find yourself struggling to pay your bill, or you want to find out more about the different support tariffs we offer, pop your details into the form below. A member of our Customer Care team will then be assigned to you and get in touch to see how we can help.

Please be assured all of our advisors are specially trained to offer confidential advice and support.

You can also send us a private message on Facebook or call us on 0333 000 2468. Lines are open Monday to Friday between 8am - 7pm, and Saturdays between 8am and 1pm).

Our tariffs

Social Tariff

To qualify for the Social Tariff you must have a household income of less than the HMRC’s low income threshold, which currently is £16,105 (excluding any disability payments that you receive).

WaterSure

WaterSure caps your charges to our average bill. You could be considered for WaterSure if you are a metered customer in receipt of certain qualifying benefits and have either three or more children under the age of 19, or have someone in your home with a medical condition which means you use a lot of water.

Helping Hand

Our Helping Hand scheme is funded by donations from us and offers financial assistance to clear water and sewerage debt owed.

We make grants through the scheme to our customers who demonstrate they are taking steps to achieve financial stability but need help clearing water and sewerage debt which has built up over the years.

You can apply for the Helping Hand Scheme here.

Water Direct

This is a third party scheme administered by the Department for Work and Pensions (DWP). If you claim certain benefits such as Income Support, Pension Credit, Income-based Jobseeker’s or Employment Support Allowance, we may be able to take deductions straight from your benefits.

In summary, it may be possible for the DWP to pay us directly from your benefits if you are in receipt of one of the above.

The scheme is free and, if successful, you won't have to worry about any further debt recovery action. You'll pay your current year's charges plus a fixed amount to help clear your arrears.

If you're on assessed charges, there may also be a cheaper tariff for you:

Single Occupier Tariff

Are you the sole occupier of the property? If so, you may be eligible for our single occupier tariff.

Single Room Tariff

We offer a single room tariff which can help those customers who occupy a single room with communal hot water and laundry facilities, such as sheltered accommodation and bedsits.

If you're interested in going on either of the above tariffs, please get in touch.

Get in touch

If you'd rather speak to someone on the phone, please call our dedicated Customer Care team on the number below:

0800 952 4000

All of our advisors are specially trained to offer confidential advice and support. Lines are open Monday to Friday between 8am - 7pm, and Saturdays between 8am and 1pm.