We understand your circumstances can change, whether it’s because of ill health, unemployment or a number of other reasons.
If you find yourself struggling to pay your bill, or you want to find out more about the different support tariffs we offer, pop your details into the form below. A member of our Customer Care team will then be assigned to you and get in touch to see how we can help.
Please be assured all of our advisors are specially trained to offer confidential advice and support.
You can also send us a private message on Facebook or call us on 0333 000 2468. Lines are open Monday to Friday between 8am - 7pm, and Saturdays between 8am and 1pm).
Did you know – you can now view your balance, check how you're spending and make payments using our online account service?
Our tariffs
Social Tariff
To qualify for the Social Tariff you must have a household income of less than the HMRC’s low income threshold, which currently is £16,105 (excluding any disability payments that you receive).
Social Tariff application form
WaterSure
WaterSure caps your charges to our average bill. You could be considered for WaterSure if you are a metered customer in receipt of certain qualifying benefits, have either three or more children under the age of 19, or have someone in your home with a medical condition which means you use a lot of water.
Helping Hand
Our Helping Hand scheme is funded by donations from us and offers financial assistance to clear water and sewerage debt owed.
We make grants through the scheme to our customers who demonstrate they are taking steps to achieve financial stability but need help clearing water and sewerage debt which has built up over the years.
Water Direct
This is a third party scheme administered by the Department for Work and Pensions (DWP). If you claim certain benefits such as Income Support, Pension Credit, Income-based Jobseeker’s or Employment Support Allowance, we may be able to take deductions straight from your benefits.
In summary, it may be possible for the DWP to pay us directly from your benefits if you are in receipt of one of the above.
The scheme is free and, if successful, you won't have to worry about any further debt recovery action. You'll pay your current year's charges plus a fixed amount to help clear your arrears.
Get in touch
If you'd rather speak to someone on the phone, please call our dedicated Customer Care team on the number below:
0333 000 2468
All of our advisors are specially trained to offer confidential advice and support. Lines are open Monday to Friday between 8am - 7pm, and Saturdays between 8am and 1pm.
Independent advice
Money Advice Service (or call 0300 500 5000)
National Debtline (or call 0808 808 4000)
Citizens Advice (or call 03454 040506)
My Money Steps (or call 0808 808 4000)
StepChange Debt Charity (or call 0800 138 1111)
