Water charges in my area

The amount we can charge our customers for your clean water supply is set every five years by the independent regulator OFWAT, and takes in an agreed level of inflation.

From 1 April, our average household bill will be £245.44 for all the water supplied to your home for drinking, cooking, cleaning, gardening, hygiene and any other additional needs.

This increase of 1.59 per cent on last year—an average of 31 pence per month—is less than inflation. The increase will help with the significant costs of electricity and chemicals needed to treat and supply your tap water, as well as maintaining and improving our network of 9,000 miles of pipes.

The table below shows the change in the average bill from 2024/25, for measured and assessed / unmeasured customers:

If your property has a meter. You'll be billed every six months on how many cubic metres of water you have used, measured by your meter. Your bill will also contain your Standing Charge.

If your property does not have a meter. You will receive an annual bill for 01 April until 31 March the following year.

These charges pay for the abstraction, treatment, and supply of top-quality drinking water directly to your taps.

Talking about money can be tough. But, if you're struggling to pay your bill, we have a range of schemes to help.

We have increased the income threshold by nine per cent for our Social Tariff, which caps the cost of tap water and wastewater, to £18,725, so more of our customers can receive help.

We have also expanded our innovative data-sharing scheme with local councils to automatically identify and sign up eligible customers who may benefit from extra financial help. Our Trusted Partners Scheme, working with charities and voluntary groups, is automatically transferring customers onto the tariff and Priority Services Register without needed to apply, but if you're yet to hear from us regarding this and you're in need of a little extra help, please get in touch. We're here to help.