Update at 09:23, 17/01/2026
We’re extremely sorry to all customers who currently have no water or low pressure. Here we summarise the areas where there are currently or have been interruptions recently, a summary of what’s happening and where you can get more regular updates.
We know how tough it is to be without water and this is not the level of service we want to provide. We are using every available resource to water supplies; from fixing leaks to rerouting water around our network.
For all customers, please make sure your taps are turned off while there is no water. This is to prevent flooding when your water supplies are restored.
Cloudy or discoloured water
As our network refills, you may experience low pressure or intermittent supplies. You may also see some discoloration in your water.
Why is my water discoloured?
The discolouration is caused by naturally occurring iron and manganese deposits in our pipes. These deposits are harmless, but they can get stirred up when there's a change in water pressure. This can make the water look cloudy or brown.
What should I do?
If your water is discoloured, please run your cold kitchen tap until it runs clear. It can then be used for drinking, washing and cooking as normal.
Bottled water stations
A walk in bottled water site is at:
- Bidborough Village Hall, Bidborough, TN3 0XD
Kent Interruptions
Tunbridge Wells
- Farncombe Road, Tunbridge Wells - Customers may have no water or low pressure, due to a burst main which we are trying to fix as quickly as we can. As soon as the repairs have been completed, your water will return to normal. Please be rest assured we're doing everything we can to get you back up and running as soon as possible. Stay up to date here(opens in a new tab).
- We are continuing to move water around the network to balance the system, while tankers are continuing to pump water directly into the storage tanks to further stabilise the amount of water available in the area. This will continue today. Our leak repair teams are out and about around the clock fixing leaks and bursts which are impacting the network. Our Water Supply Director, Douglas Whitfield explains how the Tunbridge Wells system works below:
Tonbridge
- Bidborough and surrounding areas - Some properties continue to experience low pressure or no water as a result of low water levels in the drinking water storage tank that supplies the area. A tanker is being used to inject directly into the network so customers will continue to experience intermittent supplies throughout the day. We are delivering water directly to those customers listed on our Priority Services Register. Stay up to date here(opens in a new tab).
Whitstable
- Radfall area - Customers may have no water or low pressure, due to air in the network impacting local booster pumps. We have technicians out actively flushing the network, removing air locks and restarting the pumps. Stay up to date here(opens in a new tab).