We're really sorry you're having problems with your water. Please don't worry – this is normally because of work going on in your area, or an incident such as a burst water main. Please follow the advice below.
Please make the following checks before giving us a call:
#1 – Check our live 'In your area' map
Pop your postcode into our live map, which is updated by us round the clock. You can even use this to get updates on supply interruptions via text and email, so you're always in the know.
#2 – Run your cold kitchen tap
Your main water supply normally enters your home in the cold kitchen or utility room tap.
So, if water comes out of this tap but nowhere else (such as your shower or bathroom), the problem is likely to be with your internal plumbing.
#3 – Check your stop valves are open
Your inside stop valve needs to be fully open. This is usually located under the kitchen sink, in the airing cupboard or under the floorboards by the front door. If the valve is closed, turn it anti-clockwise.
Your outside stop valve also needs to be fully open.
#4 – Check with your neighbours
If possible, check to see if your immediate neighbours have the same problem. If they don't, the problem is likely to be with your internal plumbing.
#5 – Call us
Please call us on 0333 000 0002 between the hours of 8am to 7pm Monday to Friday, and 8am to 1pm on Saturdays.
For emergencies outside of these hours, please call 0333 000 0365 . Lines are open 24/7.
Find an approved plumber
If none of the above suggestions work, it’s probably a good idea to contact a local plumber for expert advice.