We're really sorry you're having problems with your water. Please don't worry – this is normally because of work going on in your area, or an incident such as a burst water main. Please follow the advice below.
Please make the following checks before giving us a call:
#1 – Check our live 'In your area' map
Pop your postcode into our live map (updated by us round the clock) to see if there are any known incidents in your area affecting your water supply. You can even use this to get free updates on supply interruptions via text and email, so you're always in the know. If there are no known incidents listed on our map, continue with the steps below.
#2 – Run your cold kitchen tap
Your main water supply normally enters your home in the cold kitchen or utility room tap.
So, if water comes out of this tap but nowhere else (such as your shower or bathroom), the problem is likely to be with your internal plumbing. In which case, you'll need to contact a plumber (skip to step six).
If there's no water coming from your cold kitchen tap, continue to step three.
#3 – Check your stop valves are open
Your inside stop valve needs to be fully open. It's normally located under the kitchen sink, in the airing cupboard or under the floorboards by the front door. If the valve is closed, turn it anti-clockwise.
Your outside stop valve also needs to be fully open.
#4 – Check with your neighbours
It's worth checking with your neighbours to see if they have the same problem. If not, the problem is likely to be with your internal plumbing.
#5 – Call us
If none of the above suggestions work, please call us on 0333 000 0002 between the hours of 8am to 7pm Monday to Friday, and 8am to 1pm on Saturdays.
For emergencies outside of these hours, please call 0333 000 0365. Lines are open 24/7.
#6 – Find an approved plumber
If we're not aware of any interruptions to our network and your neighbours have water, it’s probably a good idea to contact a local plumber for expert advice.
Help for customers with additional needs
If you, or someone you know, is without water and needs extra support due to ill health or disability (for example getting access to bottled water), please call our dedicated Customer Care team on 0333 000 2468. We're here Monday – Friday 8am to 7pm and Saturdays 8am to 1pm. For out of hours emergencies, please call 0333 000 0365.