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Direct Debit Guarantee

What to do when moving home



Help and Support

Trusted Partner - Support Tariff

How to

Finding and fixing leaks
Your stop tap
Protect your home
Customer Side Leaks
Water-saving audit and water butt
Staying safe online and in the home
Homeserve
Read your meter
Read your bill
Price increase
Water-saving audit

Water supply

One Bill
Smarter water networks trial
Bottled water stations
Water hardness
Request an asset plan
Protecting your water quality
Water quality
Apply for a Meter
Landlords
Are you new to the area?
Surface water rebate
Water charges in my area

Report Water Misuse

Water Butt Giveaway Ashford Council

Works & Outage

What we are doing in The Weald
What we are doing following supply interruptions in Crowborough
What we are doing following supply issues in Haywards Heath
Our promise to you if your water supply is interrupted
Register for livestock alternate water
What we are doing in Charing, Challock and Molash
What we are doing following supply issues in East Grinstead
What we are doing following supply issues in Sussex and Kent

Trusted Partner - Combined Support

Emergencies

Report a leak
Waste water problems
My water looks strange
I've got no pressure
I've got no water
Find an approved water contractor
Report a hazard

Priority Services

Scope partnership
Register for priority services
Accessibility
Get help from trusted organisations
Price Increase

Contact

Vulnerability event feedback
Notify us of a bereavement
Freeze Thaw 2022 Feedback
Summer Demand - General Feedback
Feedback

Save Water

Groundwork partnership
Simple changes to make more of summer
AquaSmart
Discounted water butts
Water Saving Week
LeakyLoo™
Garden tips
Events water butt giveaway
Free water saving devices



About Us

Our Work

Innovate With Us
Innovation at South East Water
Our customers
Our engineering schemes
Performance
Plans to reduce leaks

Our plans

Drought plan 2019
Long Term Delivery Strategy
Drought plan
Learning lessons from the 'Beast from the East'
Our approach to planning
Strategic Direction Statement (SDS)
Business Plan Feedback
Water bidding market
Our Vulnerability Strategy 2025-2030
Broad Oak Surveys
Water resources management plan 2019
Your water, your say
Our business plan 2020-2025
Our Engagement Strategy
Your water Your Say FAQs
Resilient customer strategy 2020-2025
Future water
H25 - our 25 Year Plan which puts people and planet first
Business plan 2025-2030
Draft Determination Response Submission
Broad Oak reservoir

Resources

Media
Videos
Publications
Customer Leaflets

Legal and Policies

Community Chest T&Cs
Terms of use
My Account Terms and Conditions
Enviromental Information Regulations (EIR) 2004
How we look after your data
Terms and Conditions for Ashford Water Butt Giveaway
Terms and conditions for Walter the water butt prize
Anti-bribery Policy
Terms and conditions for voucher prize draw
Privacy Policy
Terms & conditions of events day water butt giveaway

Careers

Application tips
Diversity and inclusion
Career development
Benefits and rewards
Our people
Apprenticeships

Who we are

Our Partners
Our vision and values
Accreditations & Awards
Our Directors
Our regulators
Governance

Stakeholder updates

An open letter from our CEO
Drought Permit
Drought permit documents
Improving your water network
Tough times, help when you need it.
Blog
A summer to remember
Behind the tap
News
Lifting the hosepipe ban
Water and energy
Water latest

Community

School talks
Investment in our community
Community Fund - Tunbridge Wells
Community Funds
Community Fund Crowborough
Introducing the Water Horizon Forum
Our work in the community
Broad Oak Community Panel
State Of The Nation
Community Fund - Maidstone and the Weald
Mid Sussex Community Fund
East Grinstead Community Fund
Our charity work
Behind the tap: Your drinking water questions answered
Our research - Affordability - PR24
Our research - Social Tariff Review by NEA
Our research - Business Planning - PR24 Company Specific Adjustment
Our research - Business Planning - PR24 Acceptability and Affordability Testing Qualitative Research
Our Research - Business Planning - PR24 Affordability and Acceptability Testing Quantitative Research
Our research - Business Planning - PR24 Affordability and Acceptability Testing with the Water Horizon Forum
Our research - Business Planning - PR24 Non-household Customer Research
Our research - Business Planning - PR24 Collaborative ODI Research – Willingness to Pay Segmented Results
Our research - Business Planning - PR24 Stakeholder Think Tank – Challenges and Responsible Business
Our research - Business Planning - PR24 Long Term Delivery Strategy Research
Our research - Business Planning - PR24 Performance Commitment Levels Research
Our research - financial support
Our community hub
Our research - Customer priorities - Draft Strategic Direction Statement research
Our research - Customer priorities - State of the Nation
Open Days
Our research - Environment - PR24 Water Industry National Environment Programme Workshops
Our research - Developers - Southern Region PR24 Developer Engagement
Our research - Resilience - PR24 Interruptions To Supply Research
Our research - Resilience - PR24 Regional Investment Planning Qualitative Research
Our research - Resilience - PR24 Regional Investment Planning Quantitative Research
Our research - Resilience - PR24 Think Tank – Resilience options for Sussex
Our research - Resilience - PR24 Think Tank – Resilience options for Hampshire, Surrey and Berkshire
Our research - Resilience - PR24 Think Tank – Long-Term Resilience Strategies
Our research - Resilience - PR24 Think Tank – Resilience options for Kent
Our research - Resilience - Supply Incident Response Research
Our research - Resilience - Rural Lens Review of Resilient Customer Strategy
Our research - Vulnerability - Priority Service Register Research
Our research - Vulnerability - South East Water Vulnerability Event Stakeholder Report
Our research - Water Efficiency - Vulnerable Customers’ Attitudes Towards Water Efficiency and Drought
Our research - Water Efficiency - Water Saving Campaign – Basingstoke Research
Our research - Water Efficiency - Non-household Customer Water Efficiency Research
Our research - Water Efficiency - Garden Water Usage Research - Behaviour Change
Our research - Water efficiency - Farmers Water Needs
Our research - Water Efficiency - Building a Smart Meter Strategy
Our research
Our research - Customer priorities - customer Sentiment Research
Community Chest

Our environment

Ouse and Upper Rother soil innovation fund
Boosting biodiversity
Our planet
Cover crops
Capital grants scheme
Water vole release
Refill Seaford
Our route to net zero
Events and workshops
Pesticide safety
About our catchments
Integrated pest management (IPM)
Invasive non-native species
Adapting to a changing climate
PROWATER
Catchment management
Protecting our rivers
Nutrient Atmospheric Deposition Pilot
Catchment newsletters
Love your maize

Locations

Reservoir levels

Reservoirs

New activities at Arlington Reservoir
Ardingly Reservoir
Arlington Reservoir

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